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Terms of Service

1. APPLICABILITY OF THE TERMS OF USE

These Terms of Use that have been made available online by Warmboxs agreements and other legal relationships between the Seller and the Customer with respect to use the Website, including the purchase and sale of a product on or via the Website.

2. ORDER PLACEMENT AND COMPLETION PROCEDURE

2.1 Order placement

The Customer can place an order on or via the Website in the following manner:
- The Customer selects the Product desired in the desired model and color,
- The Customer adds the Product in the cart,
- The Customer checks his order and proceeds to check out filling in all his personal and address details,
- The Customer checks the information provided,
- The Customer selects a payment method and processes the payment,
- The Customer receives a confirmation e-mail of the Order that has been placed.
N.B. This first confirmation e-mail does NOT mean that the payment went through and that the order has been completed.
If the e-mail address provided is wrong, Warmboxs will NOT be able to send any confirmation e-mail or further information about the order and/or about the shipment.
2.2 Discount Code

Warmboxs is entitled of offering Discount Codes and Store Credit in the following cases, among others:
- If the Customer returns one or more product(s) requiring Store Credit with Free Shipping (Shipping costs will be included only in the first return. If the Customer will return the product(s) a second time, Shipping costs will not be included in the code provided by SAVA Amsterdam),
- If Warmboxs decides to offer special discounts to one specific Customer because of a peculiar situation.
Personal Discount Codes are usable only one time and the entire amount has to be used in one single time.
2.3 Order completion

After the Customer has placed an order, Warmboxs will:
- Check all the order details,
- Check if the address provided is correct (if it isn’t our customer Support will contact the Customer as soon as possible requiring a correct address),
- Check if all the ordered items are in stock (if there is any sold out item, our customer Support will contact the Customer as soon as possible offering a suitable solution),
- Check if the payment has been processed and received,
- Decide whether to accept or reject the order (read section 2.3 for further information about rejected orders).
If Warmboxs will decide to accept the order, the Customer will receive a confirmation e-mail that will inform him/her that the order has been completed and that it will be processed and shipped as soon as possible.
2.4 Order Rejection

Warmboxs will be entitled to reject the Order placed by the Customer in the following cases, among others:
- If the information that the Customer has filled in is incorrect, incomplete and/or false, or if the Seller is reasonably entitled to doubt whether that is the case,
- If the Customer’s payment is not received,
- If the Customer has already failed to comply with his/her payment obligations towards the Seller in the past,
- If the Customer has already caused serious inconvenience to the Seller in the past,
- If the Customer in the past has failed to accept and/or collect Orders that he/she placed with the Seller,
- If there is an obvious mistake or clerical error, for example in the prices indicated on the Website,
- If the Seller cannot deliver the Order to the address provided by the Customer.
If an Order is rejected, Warmboxs will contact the Customer as soon as possible.
3. SHIPPING AND DELIVERY

3.1 Shipping time and carrier

The Order is processed and from our logistics as soon as possible (within 1-5 business days) after it has been completed.
All our shipments are made using a carrier designated by us.
Changing deliver carrier under special request made by the Customer is not a possibility.
During sales delays are possible.
The Customer will always be notified by the Seller via email about possible delays and/or changes.

3.2 Shipping address and Personal information

After the order has been processed and packed, it will be shipped to the address indicated by the Customer, provided that the mentioned address is complete and correct.
If the address provided is incorrect and/or incomplete, the Customer will be contacted as soon as possible via the email address and/or the phone number the Customer indicated himself/herself, provided that the indicated personal information is correct and complete.
If the Customer provided any incorrect and/or incomplete personal and address information, as already specified, the Seller has no responsibility in eventual delivery delays and/or failures.