Shipping & Returns
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Note: Due to customs, some countries may have delivery delays.
Lost or stolen packages
Warmboxs accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.
Incorrect addresses
Warmboxs accepts no responsibility for orders that are placed with incorrect addresses. If an error was made on the address you used, please contact us immediately to change it before your order gets shipped out. We cannot guarantee that we can change your address, but the quicker you contact us, the more likely we will be able to make that change.
Order cancellation
Warmboxs will cancel orders only if they have not being shipped yet. We accept no responsibility for orders that are placed for error. Please contact us immediately to cancel the order before it gets shipped out. We cannot guarantee that we can cancel your order, but the quicker you contact us, the more likely we will be able to make that change.
✓ RETURNS
If, for any reason, you aren’t satisfied with your item, we offer returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition. This includes attached swing tag, bow, shoe boxes and jewellery packaging.
You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
To start a return, you can contact us at aiudegm689@outlook.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.